The App Store opened its homepage instead of the app?
Some networks redirect links for another storefront to the App Store homepage. If Oat Meditation does not appear, try the Mainland China product page below.
Both links point to the same app by Kiko Studio. If neither opens, email support with your browser and region.
What should I check if there is no sound?
Check your device’s media volume and whether audio is playing through headphones or another Bluetooth device. In Edit Sounds, make sure the sound you want is enabled and its volume is above zero.
After changing the audio language, check that the resources have finished preparing or downloading. Check your connection and retry if the resource page shows a failure. The app supports background audio; you can also report problems that happen after locking the screen.
Why did playback stop?
Check whether a session countdown ended or the current free playback allowance was reached. The app shows the current free allowance and membership benefits.
The website player and the app offer different experiences. A website preview’s duration does not replace the session settings in the app.
Purchased before, but membership is missing?
Open the membership page from My and select Restore. Use the same Apple Account used for the purchase and check your connection. Restoring checks existing entitlements; it is not another purchase.
If there is nothing to restore or an error remains, restart your device and try again, or contact support. The outcome depends on your purchase status.
How do I cancel automatic renewal?
In iPhone or iPad Settings, select your name → Subscriptions → your Oat Meditation subscription → Cancel Subscription. If there is no cancel button or you see an expiry message, follow Apple’s instructions to confirm the status.
Lifetime membership is a one-time purchase and has no automatic renewal to cancel. Use Apple’s channels for refund and billing requests.
Contact the developer
Email lamzhonghang@gmail.com. Describe the issue and the steps that lead to it, and include your device model, system version and app version. You can attach a screenshot if it helps explain the problem.
Do not include your Apple Account password or complete payment details. You can also start an email from My → Feedback in the app.